Purple Tree Pets – Conditions of sale and website terms and conditions.
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Custom Designs & Prints
Copyright Information
All graphics, images and information available for viewing or ordering via this website is copyright of Purple Tree Pets.
Graphics and/or finished artwork may not be redistributed, resold, edited or used in any manner other than for what it was originally intended eg. being displayed on a wall.
Do not claim any images off this website to be your own. You must give credit and a link back to this website or our social media pages when sharing our images with our permission.
Some photographs used in our blog posts are licensable through freepik.com
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Delivery Information
We use Australia Post to deliver all our items within Australia. Please choose from the available options which include both regular post, express post and signature on delivery when checking out.
After adding items to your cart you can calculate how much shipping will cost. Please ensure you enter both your suburb and postcode so that all available options will show.
Tracking number will be emailed once your order is completed. Your delivery can be tracked at : https://auspost.com.au/mypost/track/
Free local pick up is also available from Shoalhaven Heads, NSW. We will contact you when your order is completed and ready to be picked up. Please note that we do not have a shop front and items are to be picked up from my home front door at an appointed time.
International Customers: Sorry we do not ship our prints overseas. This is due to the risk of them being damaged, the time it takes to be delivered, and the high costs involved. The good news is that we do offer digital (Print Yourself) items for our customers who live outside Australia.
For estimated artwork completion, delivery times and more detailed shipping information please visit our Delivery Information page.
The Ordering Process
Ordering Custom Designs
When ordering custom made designs please ensure that your fill out all the required information as correct as possible, without any spelling errors.
Read all requirements on the product description before placing your order.
All items are designed and customised by a qualified graphic designer with great thought and care.
If your artwork requires photographs please upload them when placing your order.
Design Proof
When we have completed your design we will email you a proof to sign off on and approve before printing. We allow one minor revision of your design at no charge. Extra revisions may incur additional costs.
Note: If we do not hear back from the customer within 48 hours of emailing the design proof, we will proceed with printing to avoid any further delays. The longer it takes for customer communication, the longer it will take the customer to receive their finished product. We appreciate your prompt reply, otherwise it slows down the whole process and you will be pushed back in the queue for printing.
Design proofs are generally only emailed for personalised art prints and memory baubles.
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Art Print Sizing
We currently offer these digital file and paper size options:
A4 Digital File : Paper Size : 21 x 29.7cm. PDF File will be emailed to you upon completion for you to print at home or have printed professionally.
A3 Digital File: Paper Size : 29.7cm x 42cm. PDF File will be emailed to you upon completion for you to print at home or have printed professionally.
A4 Unframed Print : Paper Size : 21 x 29.7cm . Printed on photo quality paper and mailed to you. Use with your own chosen frame.
A3 Unframed Print : Paper Size : 29.7cm x 42cm. Printed on photo quality paper and mailed to you. Use with your own chosen frame.
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Returns & Refunds
A replacement or refund may apply if:
- We made an error or spelling mistake with your personalisation.
- Your item arrived damaged or faulty.
- We sent you the wrong item or size.
- The product which arrived was not as specified in the description or according to your personalisation choice.
Damaged Items
We take great care when creating and packaging your items for postage. If for some reason your items arrives damaged please contact us within 48 hours so the best solution to your problem can be sorted. Photo evidence may be required.
Change of Mind
Due to the nature of our products being custom made and personalised, we do not offer a refund or exchange for change of mind. In most cases a design proof will be emailed for your approval prior to printing.
Personalisation Errors
Please ensure that you write the information correctly when placing your order. We will not be responsible for errors you have made with spelling during the ordering process. With many of our items, we will send a design proof for you to approve before printing. Once you have approved the design, this gives us the go ahead to proceed with printing, and if an error has been made we are unable to offer a refund or replacement without charge.
I received the wrong product, what should I do?
To help us resolve this for you quickly, please contact us within a 48 hours time after receiving it with photos of the incorrect product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
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Etsy Purchases
Etsy’s Full Terms of Service can be read here :
https://www.etsy.com/legal/terms-of-use
Fertile Egg & Poultry
Important information regarding the sale of fertile eggs, pre-orders & poultry sales.
Fertile Egg Sales
Cost of eggs and availability will vary and is subject to change at any given time.
Postage costs of fertile eggs Australia wide is additional. Postage costs can be calculated after adding your items to your cart.
Packaging Costs: Packaging costs are included in the price of eggs. This covers the cost of egg cartons, air column bags and additional packaging costs. Learn more about our packaging for fertile eggs here.
Postage Options: Eggs are posted using Australia Post Express Post or Standard Parcel Post depending on your preference. Express Post is the fastest option.
Most orders will be posted the following Monday or Tuesday. However, if we have not estimated correctly, your order will be posted the following week. Our birds are not machines, so it’s not possible to control how many eggs are layed. We do our best to predict accurately and change listings to pre-order, but on occassion we get bulk orders which ends up being more eggs ordered than they will lay that week.
We may post eggs on other days in circumstances such as: it’s a public holiday on the Monday and we have an over supply of eggs that need to be sent out, you live in NSW and we believe your eggs will be received within 1-2 days, you are located in WA and postage takes longer so shipping before the weekend will not affect the delivery date, or other unforseen circumstances. We will generally send you a message if we need to post your eggs on a different day.
Road Mail Only: Please specify in the notes section at checkout if you would like a ‘Road Mail Only’ sticker applied to your package. This option can be used for both standard and express post. Some people prefer their eggs to travel by road only to limit the risk of damage that may be caused when travelling via air. Air pressure from the flight can cause egg aircells to become detached, so road mail may be a more preferable method depending on how slow the post currently is. In some circumstances road mail may be slower. So it’s up to the buyer to choose the option that they prefer. Each option comes with it’s own risk. A ‘Road Transport Only’ Sticker will be applied to your package.
Western Australia Biosecurity Regulations: Please note that eggs posted to W.A may incur fees if quarantined by biosecurity officers. Domestic poultry eggs are permitted to import, however regulations state that they may be inspected to confirm that they are a permitted species. We will include the species on the packaging label, however this does not guarantee that your package will not be inspected. Any quarantine fees are to be covered by the buyer. Purple Tree Pets will not be held accountable for any additional fees charged, or delays when being held up for quarantine.
Egg Freshness: We only post eggs which have been freshly laid in the few days prior to posting. Most eggs are good to incubate for up to two weeks after being laid and can be stored safely at room temperature in the upright position with the air cell at the top. We recommend you start the incubation process as soon as your eggs have arrived, however you may allow them to sit for 24 hours after arrival if you prefer.
Available : Half Dozen (6), 1 Dozen (12) or 2 Dozen (24) depending upon availability.
Local Pickup: Pickup is from Shoalhaven Heads, NSW, Australia.
Please order eggs within 2 days of your plan to pickup. We add stock to the website based on current availability and will pack egg cartons once they are ordered. This ensures the eggs you receive are as fresh as possible, and allows those wanting eggs sooner to be able to order. We will contact you by email when your eggs are ready to pick up. Due to our busy schedule, pickup may be contactless and we will give you pickup instructions when we email you. Our premises are monitored by 24/7 security cameras.
Stock Quantities – Stock will be added in small quantities to the website as their availability for the week is predicted.
If eggs are out of stock – Please enter your name and email address and select to be notified when available. You don’t need to message us.
Note: Due to the large amount of enquiries we get per day about fertile eggs we do not have a waiting list. It is a first come first served basis and eggs can only be ordered via our website.
Pre-order items: Please check the estimated availability date before making payment. It will say the date under the pre-order button. Unfortunately we do not refund pre-order items if you don’t read that it was pre-order when ordering.
If ordering pre-order items with available items, they will be posted together when the pre-order items become available.
By purchasing fertile eggs from us you agree to the following terms and conditions:
Returns & Refunds: We offer no refunds or returns of fertile eggs due to the eggs being a perishable item and the fact we have limited control on viability and hatchability outcomes.
No cancellations or refunds for change of mind. (Eg. broody hens no longer being broody, incubator issues, customers not reading the estimated dispatch date on pre-order eggs) Please have a backup method when ordering and paying for eggs. We allocate eggs for each order. When orders are fulfilled they become unavailable for other people to order. There is a limited time in which eggs must be posted out. If orders are cancelled then we usually have to dispose of the eggs if no one else orders in time.
Failure to hatch: We offer no refunds for damages caused during postage, low fertility, unviable eggs, embryo demise during incubation, poor hatches, duckling or chick death, birth defects or incubation related health concerns. By purchasing eggs it is at your own risk.
We test fertility in the weeks leading up to shipping our eggs, however we can not guarantee that all eggs will be fertilised, viable when candling or successfully hatch. Spring is the best time to hatch. Later into Summer fertility starts to drop down again.
Availability, fertility and hatchability of eggs is affected by factors such as seasonal influence, moulting, whether our roosters are performing, who is laying at the time of egg collecting, if air cells are damaged during travel, if eggs get held up in post etc. Eggs which may appear ‘infertile’ or clear when candling may actually have been rendered ‘unviable’ due to the postal system. Most of these factors are out of our control and it is the risk of the buyer.
We candle and inspect each egg before carefully packing. This ensures that the air cells are small and not floating or broken. We also check to ensure there are no cracks or dark spots within the egg before postage.
Poor incubation conditions may also result in a poor hatch rate or unviable eggs, which is the responsibility of the customer. To increase your hatch rate please read our egg incubation tips here.
It is worth noting that we have not had great success with hatching our duck eggs using a broody hen or duck. Buff Orpington duck eggs need precise and ideal conditions and can be quite difficult to hatch to those with no experience. This is probably what also makes them so rare. Please read our Duck Egg Hatching Tips before ordering.
We package our eggs with care, however please take into consideration that packages which have been handled badly by Australia post may have impact on your hatch rate. How Australia post handles packages after we have posted them is out of our control. By purchasing eggs from us you are willing to accept the risk.
Failure to collect orders: We do not offer refund to those who choose local pickup but fail to pick up their orders from us. We are unable to pack new fresh eggs once your order has already been packed and made available for collection if you fail to collect. Please specify at checkout if you prefer to collect your eggs at a later date before we commence packing your order. We offer contactless pickup so can leave eggs for you in a safe spot to collect if we are not home. If two weeks has passed and you have failed to arrange a pick up time for your order, your order will be cancelled and no refund will be issued.
Hatching Roosters: Sorry but we do not take back any roosters that you hatch from our eggs. Please find suitable homes or dispatch humanely if you are unable to keep roosters at your property. The Shoalhaven Zoo will also take roosters if you are unable to find homes. Before hatching you should always take into consideration that you are likely to get roosters. As a responsible pet owner or breeder, you need to plan ahead with what you will do with that outcome. If you don’t want roosters then don’t hatch eggs!
Due to biosecurity risks we do not take back any birds hatched. As a responsible pet owner, You are required to find them suitable homes if you are unable to keep unwanted animals at your property.
International Buyers : Sorry but we do not allow the export of eggs or live poultry overseas.
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Baby Chick & Duckling Pre-Orders
- You will need to show proof of brooder setup before pickup.
- You will need to ensure you have adequate predator and weather proof housing for when they are older.
- We will notify you when we being the incubation process. Your chicks will be available approximately 21-28 days later depending on species.
- We can not guarantee you will get the exact amount of chicks/ducklings as requested.
- We can not guarantee the colours hatched.
- We will only refund your deposit if after hatching we not not have the mimimum amount to give you.
- No refunds for change of mind or failure to pick up.
- Chicks must be picked up within 1 week of hatching.
- Pickup from Shoalhaven Heads NSW only. We do not ship, deliver or use pet transportation.
- All chicks and ducklings are sold unsexed.
- Due to biosecurity risks we will not take back any unwanted roosters or poultry.
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Live Poultry Sales
We may have a small quantity of sexed birds, chicks or ducklings available in future. Please see our Poultry For Sale page for what is currently available.
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Interstate Pet Transport
In the past we have tried to arrange pickup from our location at Shoalhaven Heads and it was not possible. Animal Ark will not pick up from Shoalhaven Heads. The nearest location is 1.5 hours away and I am unfortunately not willing to travel that far.
We do not transport animals to the airport either, as the trip to Sydney airport takes close to 2 hours for us to drive there.
However, If you can find and organise a trustworthy pet transport option that will pick up from Shoalhaven Heads NSW, then we will consider transport.
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Baby Chick & Duckling Care
All babies will need to be housed in a brooder for up to 6 weeks depending on the weather. They will need an appropriate heat source, clean fresh water and a chick and duckling starter crumble is ideal.
Please read our chick and duckling care information here before purchase.
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Biosecurity Measures
As a biosecurity measure we do not allow anyone into our poultry yard or pens. We do not wish to compromise the health of our flock. There is a biosecurity risk of virus or disease being transmitted to our flock carried by dust or feather dander on shoes or clothing.
All eggs and poultry are to be picked up from the front porch of our property. Birds can be viewed safely from a cage from the front porch prior to taking home.
Our grow outs which will be available for rehome will be penned away from the rest of our flock on our very large property for additional biosecurity measures.
Sorry but we are unable to take back any poultry once they have left our premises as this poses a biosecurity hazard to our flock.
Thanks for your understanding in our somewhat strict but necessary biosecurity procedures.
Website Payments
Payment Methods
We accept Paypal, Afterpay, Google Pay, Apple Pay and credit card payments via our website.
Direct Deposit: Not currently available. We are only accepting instant payments at this time due to some payments not clearing within a timely manner, or customers not making payments after ordering. This may change in future.
Transaction Fees
All payment processing fees we incur are to be covered by the customer when purchasing from our website. These fees will be calculated at checkout and based on your chosen payment gateway.
Current payment processing fees:
Credit/debit card (powered by Paypal): 1.75% + 30c
Paypal: 2.6% + 30c
Credit/debit card (powered by Woo Payments): 2.9% + 30c
Afterpay: 6.0% + 30c
Shop Securely Online
Shop securely and safely via our website with SLL encryption. We also have the latest up to date website security and malware prevention in place to help secure your data and information.
Pet Care Service
All bookings to be made through Madpaws:
Cancellation Policy
Moderate – I allow free cancellation up until 7 days before the start of the booking.
Service Details
Overnight stays: We currently only accept small caged animals such as guinea pigs and rabbits for overnight bookings at our house. $40 for the first night, then consecutive night stays are discounted.
Daycare: Sessions are booked for 3 hours at the pets home during the day. I will be there to feed, play and keep your pet company while you are gone. Happy to clean up after them also. $70 for a 3 hour session.
House Visits: I currently offer 1 hour house visits in the mornings and/or evenings. $35 per hourly visit. If you plan to be away for overnight stays we recommend booking a morning and evening house visit each day. That way I can do both morning and evening house visits to feed, play, toilet and put your animal back inside at night if required. I can return the next morning to let your pet back outside for the day. Please book as a daycare session if requiring 2 separate house visits per day and let me know in your message. Discount applies if you live within 5km of Shoalhaven Heads ($60 for two daily visits).
Travel Fee: will apply for those living outside a 15km drive from Shoalhaven Heads.
Additional Pets: May cost extra.
Holiday Periods: There is an increase fee of 15% during holiday periods.
Madpaws terms of service can be read here: https://www.madpaws.com.au/about/terms/
Frequently Asked Questions
Please read our FAQ’s page for answers to possible questions you may have.
Please contact us if you have any other questions.
Information updated : 27/01/2025
