Purple Tree Pet Care conditions of sale and website terms and conditions are outlined below. If you have any questions or concerns regarding our terms and conditions please contact us.
Copyright Information
All graphics, images and information available for viewing or ordering via this website is copyright of Purple Tree Pets. Graphics may not be redistributed, resold, edited or used in any manner other than for what it was originally intended for.
Do not claim any images off this website to be your own. You must give credit and a link back to this website or our social media pages when sharing our images with our permission.
Some photographs used in blog posts are licensable through freepik.com.
All text, articles, blog posts, and written content on this website is the intellectual property of Purple Tree Pets and may not be copied, redistributed, or reproduced without written permission.
Delivery Information
We use Australia Post to deliver items dispatched from Shoalhaven Heads, NSW. Please choose from the available options which may include both regular Parcel Post, & Express Post when checking out. Please note that ‘Partner Products‘ may be posted using alternative postal services. Learn More
After adding items to your cart you can calculate how much shipping will cost. Please ensure you enter both your suburb and postcode so that all available options will show.
Tracking number will be emailed once your order is completed. Your delivery can be tracked at : https://auspost.com.au/mypost/track/
Free local pick up is also available from Shoalhaven Heads, NSW. Please note that we do not have a shop front and items are to be picked up from a public location listed on the checkout page. Limited times available for pickup. Due to biosecurity and security concerns we do not offer farm pickup of fertile eggs.
International Customers: Sorry we do not currently ship our products overseas. This is due to the risk of them being damaged, the time it takes to be delivered, and the high costs involved.
Unforeseen Circumstances: Purple Tree Pets will not be held liable for delays or failures in delivery due to circumstances beyond our control, including but not limited to postal delays, natural disasters, public holidays, or unforeseen production issues.
Farm Store Terms
Important information regarding the sale of fertile eggs, pre-orders & poultry sales.
Fertile Egg Sales
Cost of eggs and availability will vary and is subject to change at any given time.
Postage costs of fertile eggs Australia wide is additional. Postage costs can be calculated after adding your items to your cart.
Packaging Costs: Packaging costs are included in the price of eggs. This covers the cost of egg cartons, air column bags and additional packaging costs. Learn more about our packaging for fertile eggs here.
Postage Options: Eggs are posted using Australia Post Express Post or Standard Parcel Post depending on your preference. Express Post is the fastest option.
Most orders will be posted the following Monday or Tuesday. However, if we have not estimated correctly, your order will be posted the following week. Our birds are not machines, so it’s not possible to control how many eggs are layed. We do our best to predict accurately and change listings to pre-order, but on occassion we get bulk orders which ends up being more eggs ordered than they will lay that week.
We may post eggs on alternative days in circumstances such as: it’s a public holiday on the Monday and you live in a state outside of NSW, you live in NSW and we believe your eggs will be received within 2 business days, you are located in WA or other state outside of NSW where postage typically takes longer so shipping before the weekend will not affect the delivery date, or other unforseen circumstances.
Road Mail Only: Please specify in the notes section at checkout if you would like a ‘Road Mail Only’ sticker applied to your package. This option can be used for both standard and express post. Some people prefer their eggs to travel by road only to limit the risk of damage that may be caused when travelling via air. Air pressure from the flight can cause egg aircells to become detached, so road mail may be a more preferable method depending on how slow the post currently is. In some circumstances road mail may be slower. So it’s up to the buyer to choose the option that they prefer. Each option comes with it’s own risk. A ‘Road Transport Only’ Sticker will be applied to your package.
Western Australia Biosecurity Regulations: Please note that eggs posted to W.A may incur fees if quarantined by biosecurity officers. Domestic poultry eggs are permitted to import, however regulations state that they may be inspected to confirm that they are a permitted species. We will include the species on the packaging label, however this does not guarantee that your package will not be inspected. Any quarantine fees are to be covered by the buyer. Purple Tree Pets will not be held accountable for any additional fees charged, or delays when being held up for quarantine.
Egg Freshness: We only post eggs which have been freshly laid in the few days prior to posting. Most eggs are good to incubate for up to two weeks after being laid and can be stored safely at room temperature in the upright position with the air cell at the top. We recommend you start the incubation process as soon as your eggs have arrived, however you may allow them to sit for 24 hours after arrival if you prefer.
Available : Half Dozen (6), 1 Dozen (12) or 2 Dozen (24) depending upon availability.
Local Pickup: Pickup is from Shoalhaven Heads, NSW, Australia. Please note that we do not have a shop front and fertile eggs are to be picked up from a public location listed on the checkout page. Due to our busy schedule limited times are available for local pickup. Due to biosecurity and security concerns we do not offer farm pickup of fertile eggs. We will contact you to arrange meet up for egg collection.
Stock Quantities – Stock will be added in small quantities to the website as their availability for the week is predicted.
If eggs are out of stock – Please enter your name and email address and select to be notified when available. You don’t need to message us.
Note: Due to the large amount of enquiries we get per day about fertile eggs we do not have a waiting list. It is a first come first served basis and eggs can only be ordered via our website.
Pre-order items: Please check the estimated availability date before making payment. It will say the date under the pre-order button. Unfortunately we do not refund pre-order items if you don’t read that it was pre-order when ordering.
If ordering pre-order items with available items, they will be posted together when the pre-order items become available.
Fertile Egg Returns & Refunds
By purchasing fertile eggs from us you agree to the following terms and conditions:
Returns & Refunds: We generally offer no refunds or returns of fertile eggs due to the eggs being a perishable item and the fact we have limited control on viability and hatchability outcomes.
No cancellations or refunds for change of mind. (Eg. broody hens no longer being broody, incubator issues, customers not reading the estimated dispatch date on pre-order eggs) Please have a backup method when ordering and paying for eggs. We allocate eggs for each order. When orders are fulfilled they become unavailable for other people to order. There is a limited time in which eggs must be posted out. If orders are cancelled then we usually have to dispose of the eggs if no one else orders in time.
Damage to fertile eggs during postage: We generally offer no refunds or replacement for eggs that arrived damaged after being posted. Australia Post does not provide postage insurance for sending fragile items like eggs. Australia Post’s “Extra Cover” service is not available for fragile or perishable goods. However, we are trialling a new postage insurance option, please see below.
Failure to hatch: We offer no refunds or insurance cover for failure to hatch caused by egg disruption during postage, low fertility, unviable eggs, embryo demise during incubation, poor hatches, duckling or chick death, birth defects or incubation related health concerns. By purchasing eggs it is at your own risk.
We test fertility in the weeks leading up to shipping our eggs, however we can not guarantee that all eggs will be fertilised, viable when candling or successfully hatch. Spring is the best time to hatch. Later into Summer fertility starts to drop down again.
Availability, fertility and hatchability of eggs is affected by factors such as seasonal influence, moulting, whether our roosters are performing, who is laying at the time of egg collecting, if air cells are damaged during travel, if eggs get held up in post etc. Eggs which may appear ‘infertile’ or clear when candling may actually have been rendered ‘unviable’ due to the postal system. Most of these factors are out of our control and it is the risk of the buyer.
We candle and inspect each egg before carefully packing. This ensures that the air cells are small and not floating or broken. We also check to ensure there are no cracks or dark spots within the egg before postage.
Poor incubation conditions may also result in a poor hatch rate or unviable eggs, which is the responsibility of the customer. To increase your hatch rate please read our egg incubation tips here.
It is worth noting that we have not had great success with hatching our duck eggs using a broody hen or duck. Buff Orpington duck eggs need precise and ideal conditions and can be quite difficult to hatch to those with no experience. This is probably what also makes them so rare. Please read our Duck Egg Hatching Tips before ordering.
We package our eggs with care, however please take into consideration that packages which have been handled badly by Australia post may have impact on your hatch rate. How Australia post handles packages after we have posted them is out of our control. By purchasing eggs from us you are willing to accept the risk.
Failure to collect orders: We do not offer refund to those who choose local pickup but fail to pick up their orders from us. We are unable to pack new fresh eggs once your order has already been packed and made available for collection if you fail to collect. Please specify at checkout if you prefer to collect your eggs at a later date before we commence packing your order. We offer contactless pickup so can leave eggs for you in a safe spot to collect if we are not home. If two weeks has passed and you have failed to arrange a pick up time for your order, your order will be cancelled and no refund will be issued.
Hatching Roosters: Sorry but we do not take back any roosters that you hatch from our eggs. Please find suitable homes or dispatch humanely if you are unable to keep roosters at your property. The Shoalhaven Zoo will also take roosters if you are unable to find homes. Before hatching you should always take into consideration that you are likely to get roosters. As a responsible pet owner or breeder, you need to plan ahead with what you will do with that outcome. If you don’t want roosters then don’t hatch eggs!
Due to biosecurity risks we do not take back any birds hatched. As a responsible pet owner, You are required to find them suitable homes if you are unable to keep unwanted animals at your property.
International Buyers : Sorry but we do not allow the export of eggs or live poultry overseas.
Fertile Egg Postage Insurance
We do our very best to ensure safe packaging and to ensure that no eggs are damaged during postage. We are now offering a postage insurance option available for fertile egg purchases only. This postage insurance option is provided by Purple Tree Pets and not by Australia Post.
IMPORTANT rules and conditions when purchasing postage insurance:
- Insurance is optional, please tick the box at checkout to add this to your order.
- Fertile egg postage insurance is charged at 10% of the total cart value. Please order eggs separately from other items to ensure the correct insurance amount is calculated and not added to other store items.
- The Purple Tree Pets insurance policy covers the cost of replacement eggs only if more than 50% of the eggs are broken or cracked during transit. For example, if just one or two eggs are damaged in a dozen, replacements will not be issued, even if insurance was purchased.
- If over 50% of your eggs arrive broken or cracked due to poor handling by Australia Post, please contact us immediately and submit clear photos of the damage via our ‘Returns & Refunds‘ page by 10pm on the day of delivery.
- Once the damage has been verified, we will replace the affected eggs free of charge (minus postage cost), provided the following conditions are met:
– If 3 or more eggs from a half dozen are damaged, 6 eggs will be replaced.
– If 6 or more eggs from a dozen are damaged, 12 eggs will be replaced. - The customer is responsible for paying the postage cost of the replacement eggs.
- The replacement eggs sent via post will not be insured. This is at the risk of the customer.
- There is no guarantee the replacement eggs will be posted the following week. This will depend upon stock availability.
- Insurance covers major damage caused during postage only. Insurance does not cover any other issues such as incubation problems, fertility rates, or hatching failures. For example, eggs will not be replaced if you experience a lower than expected hatch rate.
Baby Chick & Duckling Pre-Orders
- You will need to show proof of brooder setup before pickup.
- You will need to ensure you have adequate predator and weather proof housing for when they are older.
- We will notify you when we being the incubation process. Your chicks will be available approximately 21-28 days later depending on species.
- We can not guarantee you will get the exact amount of chicks/ducklings as requested.
- We can not guarantee the colours hatched.
- We will only refund your deposit if after hatching we not not have the mimimum amount to give you.
- No refunds for change of mind or failure to pick up.
- Chicks must be picked up within 1 week of hatching.
- Pickup from Shoalhaven Heads NSW only. We do not ship, deliver or use pet transportation.
- All chicks and ducklings are sold unsexed.
- Due to biosecurity risks we will not take back any unwanted roosters or poultry.
Live Poultry Sales
We may have a small quantity of sexed birds, chicks or ducklings available in future. Please see our Available Poultry section on our farm store page for what is currently available.
Interstate Pet Transport
In the past we have tried to arrange pickup from our location at Shoalhaven Heads and it was not possible. Animal Ark will not pick up from Shoalhaven Heads. The nearest location is 1.5 hours away and I am unfortunately not willing to travel that far.
We do not transport animals to the airport either, as the trip to Sydney airport takes close to 2 hours for us to drive there.
However, If you can find and organise a trustworthy pet transport option that will pick up from Shoalhaven Heads NSW, then we will consider transport.
Baby Chick & Duckling Care
All babies will need to be housed in a brooder for up to 6 weeks depending on the weather. They will need an appropriate heat source, clean fresh water and a chick and duckling starter crumble is ideal.
Please read our chick and duckling care information here before purchase.
Biosecurity Measures
As a biosecurity measure we do not allow anyone into our poultry yard or pens. We do not wish to compromise the health of our flock. There is a biosecurity risk of virus or disease being transmitted to our flock carried by dust or feather dander on shoes or clothing.
All eggs and poultry are to be picked up from the front porch of our property. Birds can be viewed safely from a cage from the front porch prior to taking home.
Our grow outs which will be available for rehome will be penned away from the rest of our flock on our very large property for additional biosecurity measures.
Sorry but we are unable to take back any poultry once they have left our premises as this poses a biosecurity hazard to our flock.
Thanks for your understanding in our somewhat strict but necessary biosecurity procedures.
Partner Products
Stock & Postage
All ‘Partner Products’ in our store are shipped directly from the Australian supplier or manufacturer. We do not stock these products at our premises at Shoalhaven Heads, NSW.
These items will incur a separate postage cost if ordering other items from our website as they will be shipped from a separate location. You will see at checkout the separate packaging costs.
Change of mind returns
Change of mind returns will incur a restocking fee of 10%. The shipping portion of this order is non-refundable.
We cannot accept change of mind returns for products under the following circumstances:
- The product has been removed from the original packaging.
- The product has labels or seals that have been removed.
- The product has been visibly used in any way or is dirty/damaged
- The product is a health product or contains food or medication.
- The end customer received the product more than 14 days ago.
Damaged or incorrect goods
Any goods that are sent incorrectly or arrived damaged will be replaced at the suppliers expense.
We will honour its warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims and we will organise pickup and replacement of the product, in accordance with the warranty conditions of the product’s manufacturer.
We cannot accept warranty returns for pet toys or pet beds that have been damaged by an animal, unless a manufacturing fault can be identified with the product. We will forward such claims to the product manufacturer for investigation prior to accepting a return or replacement.
Returning a product
You must contact Purple Tree Pets Services prior to initiating a change of mind return. Please fill out the form on our Returns & Refunds page and we will tell you the address to ship your return item.
Customers are responsible for shipping costs associated with returning goods, except in circumstances where the manufacturer has agreed to cover return postage costs due to a mistake at our end.
We accept no responsibility for loss or damage caused during return transit.
Product refunds will be issued to the payment method used to make the original purchase.
Cancelling an order
Please contact us immediately if an order needs to be cancelled, as orders will not be refunded once they have been dispatched from our warehouse. Credit card processing fees will not be refunded on cancelled orders.
Collection of Reviews
We use the CusRev (Customer Reviews for WooCommerce) platform to collect and verify independent reviews from our customers.
Review Invitations
After you complete a purchase, you may receive an automated follow-up email inviting you to review your order.
Data Use
To facilitate this, your order data (including your name, email address, and order details) will be shared with CusRev. All data is handled in accordance with the Privacy Act 1988 and our Privacy Policy.
Consent
By placing an order, you consent to receiving these review invitations. You will only receive one invitation per order.
Review & Win
Every review will recieve a thank you gift and an entry into our monthly prize draw. (Details below)
Review & Win Monthly Giveaway
By entering the Purple Tree Pets Review & Win Monthly Giveaway, entrants agree to the following terms and conditions:
Eligibility
Entry is open to customers who have purchased a product from Purple Tree Pets. Entrants must be at least 18 years of age and reside in Australia unless otherwise stated.
How to Enter
To enter the giveaway, participants must:
- Submit a genuine review for a product purchased from Purple Tree Pets.
- Complete and submit the official giveaway entry form.
One standard entry will be awarded for each eligible review and completed entry form submission.
Bonus Entries
Additional entries may be earned by completing optional tasks listed within the giveaway entry form. Bonus entry opportunities may vary each month and can include actions such as following Purple Tree Pets on social media, subscribing to our newsletter, sharing promotional content, referring friends, or other activities.
Monthly Prize
A different prize may be offered each month. The current month’s prize will be displayed on the giveaway entry page. Prize details, values and availability are subject to change without notice.
Prizes are not transferable, exchangeable or redeemable for cash.
Winner Selection
This promotion is a game of chance. Skill plays no part in determining the winner.
One winner will be randomly drawn from all eligible entries received during the promotional period. The draw will take place within 7 days of the promotion closing date unless otherwise stated.
The winner will be contacted using the details provided on the entry form. If the winner cannot be contacted or does not claim the prize within 7 days of notification, Purple Tree Pets reserves the right to conduct a redraw.
Review Requirements
Reviews must be based on the entrant’s genuine experience with the product purchased and must comply with all applicable laws. Purple Tree Pets reserves the right to remove, reject or exclude reviews that contain offensive, misleading, defamatory, fraudulent, unlawful or inappropriate content.
Submitting a review does not guarantee publication, but you will receive a discount coupon as a thank you gift.
Promotional Period
Each giveaway runs on a monthly basis unless otherwise stated. The opening and closing dates for each giveaway will be displayed on the giveaway entry page.
Entries received after the closing date will not be eligible for that month’s draw and may be excluded from future draws.
Privacy
Personal information collected as part of the giveaway will be used for the administration of the promotion, contacting winners, and for purposes outlined in our Privacy Policy. Personal information will not be sold or disclosed to third parties except where required by law.
Publicity
By accepting a prize, the winner agrees to allow Purple Tree Pets to publish their first name, suburb or state, and winning entry details for promotional purposes, unless prohibited by law.
General Conditions
Purple Tree Pets reserves the right to verify the validity of entries and entrants and may disqualify any individual who tampers with the entry process, submits false information, or breaches these terms and conditions.
Purple Tree Pets reserves the right to modify, suspend or cancel the giveaway at any time where circumstances beyond its reasonable control make it necessary to do so.
To the extent permitted by law, Purple Tree Pets accepts no responsibility for late, lost, incomplete, invalid or misdirected entries, technical issues, or any injury, loss or damage suffered in connection with the promotion or prize.
Promoter
The promoter of this giveaway is Purple Tree Pet Care, trading as Purple Tree Pets, New South Wales, Australia.
Snap & Win / Hatch & Win Photo Contests
Promoter
The Snap & Win and Hatch & Win Photo Contests are conducted by Purple Tree Pet Care (“Purple Tree Pets”).
Eligibility
Entry is open to Australian residents aged 18 years and over. Employees, immediate family members, and anyone directly involved in the administration of the competition are not eligible to enter.
Competition Period
Entries open upon publication of the competition and close at 11:59 pm AEDT on 30 November 2026. Entries received after the closing date will not be accepted.
How to Enter
Participants may enter by:
• Uploading a photo of their pet or poultry using the official entry form on the Purple Tree Pets entry pages; or
• Posting a photo on Instagram and tagging @purpletreepets during the competition period.
Multiple entries are permitted, provided each entry contains a different photograph.
Bonus Entries
An additional entry may be awarded for photographs that clearly feature either:
- A pet with a Purple Tree Pets product
- Completing additional entry steps like following our Facebook page, liking and commenting on a post.
The determination of bonus entries is at the sole discretion of Purple Tree Pets.
Prize
Winners will receive either a Pet or Poultry Prize Pack featured on the giveaway entry page. The prize is not transferable, exchangeable, or redeemable for cash. If a prize item becomes unavailable at the time of drawing it will be swapped for a similar product of similar value.
Winner Selection
The winners will be selected by random draw on 1 December 2026 from all eligible entries received during the competition period.
The winners will be contacted using the details provided with their entry and may also be announced on the Purple Tree Pets website and social media pages. If the winner cannot be contacted within a reasonable period, Purple Tree Pets reserves the right to conduct a redraw.
Photo Ownership and Permissions
By entering the competition, participants confirm that they own the submitted photograph or have obtained permission from the owner to submit it.
Participants also confirm that the photograph does not infringe upon the rights of any third party and that any identifiable individuals featured in the image have consented to the photograph being submitted and published.
Use of Submitted Photographs
By entering the competition, participants grant Purple Tree Pets a non-exclusive, royalty-free, worldwide, perpetual licence to use, reproduce, publish, edit, display and share submitted photographs for promotional, marketing, website, social media, newsletter and advertising purposes without additional compensation.
Gallery and Social Media
Submitted photographs may be displayed in the competition gallery, on the Purple Tree Pets website, social media accounts, newsletters and other promotional materials. Submission of a photograph does not guarantee publication.
Acceptable Content
Purple Tree Pets reserves the right to remove, reject or disqualify any entry containing offensive, inappropriate, unlawful, misleading, defamatory or copyrighted content, or any content deemed unsuitable at the sole discretion of the promoter.
Privacy
Personal information collected as part of the competition will be used solely for administering the competition, contacting winners and for purposes outlined in the Purple Tree Pets Privacy Policy.
Changes to the Competition
Purple Tree Pets reserves the right to amend, suspend or cancel the competition at any time where circumstances beyond its reasonable control make it necessary to do so.
Liability
To the extent permitted by law, Purple Tree Pets accepts no responsibility for lost, late, incomplete, corrupted or misdirected entries, technical issues, or any loss, damage or injury arising from participation in the competition or acceptance of the prize.
Acceptance of Terms
By submitting an entry, participants acknowledge that they have read, understood and agree to these Terms & Conditions.
Website Payments
Payment Methods
We accept Paypal, Afterpay, Google Pay, Apple Pay and credit card payments via our website.
Direct Deposit: Not currently available. We are only accepting instant payments at this time due to some payments not clearing within a timely manner, or customers not making payments after ordering. This may change in future.
Transaction Fees
All payment processing fees we incur are to be covered by the customer when purchasing from our website. These fees will be calculated at checkout and based on your chosen payment gateway.
Current payment processing fees:
Credit/debit card (powered by Paypal): 2.9% + 30c
Paypal: 2.9% + 30c
Credit/debit card (powered by Woo Payments): 2.9% + 30c
Afterpay: 6.0% + 30c
Shop Securely Online
Shop securely and safely via our website with SLL encryption. We also have the latest up to date website security and malware prevention in place to help secure your data and information.
Pet Care Services
Cancellation Policy
Moderate – I allow free cancellation up until 7 days before the booking at 12pm. After which you will pay 50% of the booking.
Request A Quote
Booking enquiries and quotes can be requested via our MadPaws profile:
Booking Payments
Bookings are not finalised until full payment or deposit has been made. Full payment is required for bookings taking place within 28 days. 50% deposit is required for bookings taking place after 28 days.
MadPaws Bookings
Terms of service : https://www.madpaws.com.au/about/terms/
Please note that bookings placed and paid through Madpaws will incur a 20% fee. This is the fee they take from my earnings.
GST
Purple Tree Pets are not currently registered for GST. All pet service costs are currently GST Free.
If our business becomes registered for GST during the term of a contract,we reserve the right to add GST to future invoices.
Custom Order Returns & Refunds
A replacement or refund may apply if:
- We made an error or spelling mistake with your personalisation.
- Your item arrived damaged or faulty.
- We sent you the wrong item or size.
- The product which arrived was not as specified in the description or according to your personalisation choice.
Damaged Items
We take great care when creating and packaging your items for postage. If for some reason your items arrives damaged please contact us within 48 hours via our ‘Returns & Refunds‘ page so the best solution to your problem can be sorted. Extra Cover is included by Australia Post on orders under $100. Photo evidence will be required.
Faulty items
If your item arrives faulty or becomes damaged within 7 days of delivery, please submit a photo and details through our ‘Returns & Refunds‘ form. We will assess your request to determine whether a replacement can be issued. Please note that replacements are considered on a case-by-case basis, and the cause of the fault or damage will be taken into account during assessment.
Received the wrong item
Whilst we take care when packing orders, sometimes mistakes can happen. Please fill out the form below and we will work out the best solution. In most cases a replacement will be offered. You may be required to post non-perishable items back free of charge. Please submit a photo and details through our ‘Returns & Refunds‘ form within 48 hours of your package arriving.
Change of Mind
Due to the nature of our products being custom made and personalised, we do not offer a refund or exchange for change of mind.
Personalisation Errors
Please ensure that you write the information correctly when placing your order. We will not be responsible for errors you have made with spelling during the ordering process. With many of our items, we will send a design proof for you to approve before printing. Once you have approved the design, this gives us the go ahead to proceed with printing, and if an error has been made we are unable to offer a refund or replacement without charge.
Pet Memorial Orders
All resin items sold through our store are handmade and one-of-a-kind. Each piece is created individually, meaning no two items will ever be exactly the same.
The Ordering Process
When placing an order for memorial items through Purple Tree Pets, it is essential that all details on the order form are completed accurately. This includes, but is not limited to, pet name, dates, text, photos, fur or ash details, and any customisation requests.
Purple Tree Pets cannot be held responsible for errors resulting from incomplete, incorrect, or unclear information provided on the order form. Once the order is submitted, please review all details carefully, as changes after submission may not be possible.
By placing an order, you acknowledge that you have provided accurate and complete information and understand that memorial items are personalised and cannot be returned or exchanged due to errors in submitted details.
Resin variations
Due to the handmade process, slight variations and minor imperfections may occur. These may include, but are not limited to:
- Small air bubbles or micro-bubbles, especially in items containing pet fur, hair, or other inclusions.
- Slight differences in colour, tone, or shading compared to product photos or colour charts.
- Natural variations in placement or distribution of inclusions (such as fur, ashes, or other materials provided).
These characteristics are a normal part of working with resin and add to the uniqueness and individuality of each piece. They are not considered faults or defects.
We take the utmost care to preserve and present your inclusions beautifully; however, resin is a medium that can sometimes react unpredictably. By purchasing a handmade resin item, you acknowledge and accept these natural variations as part of the product’s charm.
Posting Cremains:
Please post cremains for your custom pet memorial to the address emailed to you with 2 business days.
If we do not receive the cremains or any communication regarding the matter within 2 weeks, your resin order will be created without the cremains included. Thanks for your understanding and ensuring a smooth and efficient creative process.
Please check your spam folder for communication from us if you have not received an email with postal address.
Care & Liability Disclaimer:
Resin items should be kept out of direct sunlight, away from extreme heat, not used with real candle flame, and not submerged in water for extended periods. Over time, resin may naturally age, including potential yellowing due to UV exposure. These changes are a normal characteristic of the material and not considered a defect. We cannot accept responsibility for damage caused by mishandling, improper care, or natural aging of resin.
Holistic Services & Products
All information provided by Purple Tree Pets is not designed to be a substitute for veterinary care and is intended for general guidance and educational purposes only. It is not designed to diagnose, treat or cure any illness, disease or medical condition.
The statements made on this website have not been evaluated by the Australian Pesticides and Veterinary Medicines Authority (APVMA) or the Therapeutic Goods Administration (TGA).
Holistic therapies and natural products should be used as supportive, complementary options alongside appropriate veterinary care. Please seek veterinary advice before using any new product, natural remedy or energetic therapy, especially if your pet is unwell, injured, on medication or experiencing behavioural changes.
All holistic vet nurse services and treatments are supplied in accordance with relevant Australian animal care legislation, professional guidelines and industry standards.
Pet owners are strongly encouraged to consult a licensed veterinarian regarding any health concerns, medical conditions, or behavioural issues before using any holistic therapies, products, or following advice from the blog. Alternatively, you may choose to book a consultation with our certified holistic veterinary nurse, clinical aromatherapist and animal naturopath for guidance on safe and appropriate use of these holistic wellbeing products.
By using our services, store, or blog, you acknowledge and accept that holistic therapies and products are complementary in nature, and that any decisions regarding your pet’s health and wellbeing are your responsibility. Purple Tree Pets accepts no liability for any loss, injury, or adverse outcomes arising from the use of our services, products, or information provided on the blog or in the store.
Etsy Purchases
Our Etsy store can be viewed here: https://www.etsy.com/shop/purpletreepets
Etsy’s Full Terms of Service can be read here:
https://www.etsy.com/legal/terms-of-use
Website Use & Accuracy
Purple Tree Pets makes every effort to ensure the accuracy of product descriptions, prices, and stock availability; however, errors may occur and we reserve the right to correct them. We are not responsible for any loss or inconvenience resulting from such errors.
Privacy and Data Collection
Personal information collected through the website, including names, email addresses, and payment information, is used solely for fulfilling orders, providing services, and contacting customers regarding their purchases. For more details, please refer to our Privacy Policy.
Age / Eligibility
All purchases or bookings must be made by someone over 18 years old. Purple Tree Pets reserves the right to request proof of age or identity before accepting any order or service booking.
Governing Law
These terms and conditions are governed by the laws of New South Wales, Australia. Any disputes arising from the use of this website, services, or purchases must be dealt with under the jurisdiction of the courts of New South Wales.
Amendments to Terms
Purple Tree Pets reserves the right to amend these Terms and Conditions at any time. Customers will be bound by the most recent version available on the website at the time of purchase or service booking. The date of information update will be included at the bottom of this page.
Contact Information
For any questions regarding orders, products, services, or these terms, please contact us here.
Frequently Asked Questions
Please read our FAQ’s page for answers to possible questions you may have.
Please contact us if you have any other questions.
The Information on this page was updated on: 21/07/2026