How do I order personalised products?
1) Choose a personalised product.
2) Fill out the online form before the ‘add to cart’ button with any required information.
3) Add Your Product To Cart.
4) Check Out to make your payment.
5) If applicable upload your photographs to the submit photos page.
6) Wait patiently in excitement as we work on your personalised design. You can check your order status on the My Account page.
7) If you have ordered a personalised art print, you will then receive your design proof by email to approve.
8) Minor changes will be made if requested.
9) Your design will be printed or if ordering a digital copy it will be emailed to you.
10) You will receive a tracking number and your item will be posted out to you.
How do I order custom designs?
When ordering custom made designs please ensure that your fill out all the required information as correct as possible, without any spelling errors.
Read all requirements on the product description before placing your order.
All items are designed and customised by a qualified graphic designer with great thought and care.
If your artwork requires photographs please upload them when ordering or via the Submit Photos page.
Will I receive a design proof?
When we have completed your design we will email you a proof to sign off on and approve before printing. We allow one minor revision of your design. Extra revisions may incur additional costs.
Please let us know within 2 business days if you want to change anything, otherwise we will progress by printing and shipping your item to avoid further delays.
How long will it take to receive my order?
Please see our delivery information page as time frames will vary depending on the product and time of year. It’s easier to update the one page, rather than go through and update every product individually.
How do I check the status of my order?
To view the progress of each individual item in your order click on ‘My Account‘ and then click ‘Orders‘ on the menu. Here it will show the current status of your order. For example : “Working on your design”, “Design proof awaiting customer approval”, “Printing Order”, “Shipped” etc.
