Custom Products FAQ’s
How do I order personalised products?
1) Choose a personalised product.
2) Fill out the online form before the ‘add to cart’ button with any required information.
3) Add Your Product To Cart.
4) Check Out to make your payment.
5) If applicable upload your photographs to the submit photos page.
6) Wait patiently in excitement as we work on your personalised design. You can check your order status on the My Account page.
7) If you have ordered a personalised art print, you will then receive your design proof by email to approve.
8) Minor changes will be made if requested.
9) Your design will be printed or if ordering a digital copy it will be emailed to you.
10) You will receive a tracking number and your item will be posted out to you.
How do I order custom designs?
When ordering custom made designs please ensure that your fill out all the required information as correct as possible, without any spelling errors.
Read all requirements on the product description before placing your order.
All items are designed and customised by a qualified graphic designer with great thought and care.
If your artwork requires photographs please upload them when ordering or via the Submit Photos page.
Will I receive a design proof?
When we have completed your design we will email you a proof to sign off on and approve before printing. We allow one minor revision of your design. Extra revisions may incur additional costs.
Please let us know within 2 business days if you want to change anything, otherwise we will progress by printing and shipping your item to avoid further delays.
How long will it take to receive my order?
Please see our delivery information page as time frames will vary depending on the product and time of year. It’s easier to update the one page, rather than go through and update every product individually.
How do I check the status of my order?
To view the progress of each individual item in your order click on ‘My Account‘ and then click ‘Orders‘ on the menu. Here it will show the current status of your order. For example : “Working on your design”, “Design proof awaiting customer approval”, “Printing Order”, “Shipped” etc.
Poultry & Egg FAQ’s
Where do you post your eggs?
We post our eggs Australia wide using Australia Post. You can choose between Express Post (recommended for the quickest delivery and best hatch success) or Parcel Post at checkout.
How do you pack your eggs for post?
We use inflatable wine bottle air column packaging to post our eggs. We have been using this method for over 5 years now with good success. You can learn more about our packaging method here.
Where is your poultry farm located?
We are located in Shoalhaven Heads, on the South Coast of NSW.
Do you hatch chicks and ducklings for sale?
From time to time, we offer a limited number of chicks and ducklings for sale on a pre-order basis. As we are a small hobby farm and not a large-scale poultry operation, availability is seasonal and depends on our birds’ natural laying and hatching cycles.
We do not breed for profit. Our small-scale breeding is done primarily to maintain our own flocks and to help cover the cost of feed and care. Any surplus chicks or ducklings are made available to other poultry keepers who can provide safe, loving homes.
To ensure our birds go to the best possible environments, we assess each customer and their setup before approving a sale. This helps confirm that appropriate housing, warmth, and care will be provided. For the welfare and safety of our animals, we reserve the right to refuse a sale if we feel a home is not suitable or adequate.
Because of our focus on animal welfare and biosecurity, we only hatch small batches at a time, ensuring every bird receives proper attention and care before going to its new home.
Is your farm open to the public for viewing?
We operate as a closed hobby poultry farm, which means our property is not open to the public. As our hobby farm is located on our private home premises, we do not permit visitors inside our poultry yards or pens. This is both a security and biosecurity precaution to protect our family and prevent the introduction of viruses or diseases that can be carried on clothing, shoes, dust, or feather dander.
All egg and poultry collections are by appointment only and can be picked up safely from our front porch. Birds can be viewed from a secure cage on the porch before being taken home.
For the safety of our animals and property, our premises are protected by 24/7 surveillance.
All orders are to be placed through our website prior to pickup and are to be collected by appointment only. Once your order is confirmed, we’ll arrange a suitable pickup time and the pickup address will be provided.
Do you sell eating eggs to the public?
Yes we do! All eating eggs are to be purchased via the website and available for contactless pickup only from front porch at Shoalhaven Heads. Once you have ordered we will contact you to arrange pickup.
As selling eggs is not our primary business, and we also manage other work and family commitments, all egg pickups are strictly by appointment or contactless collection from our front porch. This ensures we can prepare your order safely and have it ready at a time that suits both you and our schedule.
Learn more on our Terms & Conditions page.
